Contact us

Contact & Service Center

Questions about a product, an order, or a warranty claim? The Mecoo team is ready to help over WhatsApp.

Quick replies: Monday–Saturday, 09.00–18.00 WIB

Have a question about Mecoo products?

Our team is ready to help on WhatsApp during business hours.

+62 821-5051-7711WhatsApp
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Want to become a Mecoo reseller?

Contact our team on WhatsApp and tell us your city and type of business.

+62 821-3377-1112WhatsApp
Contact Mecoo
Service Center

10 locations across Indonesia

730-day warranty
  • Medan

    Jl. Sutomo No.490, Gg. Buntu, Medan Tim, Kota Medan, Sumatera Utara, 20232

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  • Pontianak

    Jl. Tanjungpura No.279, Benua Melayu Darat, Pontianak Selatan, Pontianak, Kalimantan Barat 78423

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  • Balikpapan

    Jl. Moh. T. Haryono, Kompleks ruko Balikpapan Baru, Blok B1 no.23, Damai, Kota Balikpapan, Kalimantan Timur 76114

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  • Makassar

    Jl. Rappocini Raya No.62B, Rappocini, Kec. Rappocini, Kota Makassar, Sulawesi Selatan 90222 (Samping Warung Jawa)

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  • Jakarta

    Ruko Green Mansion, Daan Mogot Rd A1-5, RT.9/RW.3, Kedaung Kali Angke, Cengkareng, Jakarta 11710

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  • Bandung

    Jl. Ahmad Yani No.221-223, Ruko Segitiga Mas Blok.F No.9, Kosambi, Bandung Kota, 40113

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  • Semarang

    Jl. Erlangga Timur No.15B, Pleburan, Semarang Selatan, Semarang, Jawa Tengah, 50241

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  • Yogyakarta

    Jl. Ring Road Utara No.14, Ruko Panda Kav.R&S, Condongcatur, Depok Sanggrahan, Sleman, Yogyakarta, 55281

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  • Surabaya

    Jl. Biliton No.43-A, RT.002/RW.07, Gubeng, Kec. Gubeng, Kota Surabaya, Jawa Timur, 60281

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  • BaliNEW

    Jln. Tibung Sari gg. Cendrawasih blok 1 no. 15, Br. Kwanji, Dalung, Kuta Utara, Badung

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Our official stores

Find Mecoo on Shopee and TikTok Shop, delivered anywhere in Indonesia.

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Common questions

Frequently asked

Where can I buy Mecoo products?
Mecoo products are available at the official Shopee Mecoo Official store and TikTok Shop Mecoo. Beware of accounts pretending to be the official Mecoo store.
Do you ship across Indonesia?
Yes! Your Mecoo product can be shipped anywhere in Indonesia. Check out directly at Shopee or TikTok Shop Mecoo Official.
How long is the product warranty?
Mecoo products come with a 2-year warranty from the purchase date. The warranty does not cover the accessories category.
What should I do if a product stops working?
Contact our service center on WhatsApp with a photo/video of the issue and your proof of purchase. Our team will guide you through the next steps.